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This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution.
To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships.
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- PublisherSAGE Publications, Inc
- Publication date1992
- ISBN 10 0803933118
- ISBN 13 9780803933118
- BindingHardcover
- Edition number1
- Number of pages171
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Managing Interpersonal Conflict (Interpersonal Communication Texts)
Published by
SAGE Publications, Inc
(1992)
ISBN 10: 0803933118
ISBN 13: 9780803933118
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Hardcover
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Managing Interpersonal Conflict (Interpersonal Communication Texts)
Published by
SAGE Publications, Inc
(1992)
ISBN 10: 0803933118
ISBN 13: 9780803933118
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Managing Interpersonal Conflict (Interpersonal Communication Texts)
Published by
SAGE Publications, Inc
(1992)
ISBN 10: 0803933118
ISBN 13: 9780803933118
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